Effective Date: August 13, 2026 Last Updated: August 13, 2026

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Signature Outdoor Solutions ("SOS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [signatureoutdoorsolutions.com], contact us, request a quote, or communicate with us via phone, text message (SMS), or email.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect the following types of information:

• Contact Information: Name, mailing address, email address, phone number

• Project Information: Details about your property, project type, and service requests

• Communication Records: Records of calls, emails, text messages, and website form submissions

• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected automatically through cookies or similar technologies

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2. How We Collect Information

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We collect information when you:

• Fill out a contact form or request a quote on our website

• Call, text, or email us directly

• Sign up for our email or SMS communications

• Interact with our website (via cookies/analytics tools)

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3. How We Use Your Information

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We use the information we collect to:

• Respond to inquiries and provide quotes or estimates

• Schedule and perform landscaping, hardscaping, and outdoor living services

• Send appointment reminders, project updates, and service-related communications

• Send promotional offers, newsletters, or marketing messages (only to individuals who have opted in)

• Improve our website, services, and customer experience

• Comply with legal obligations

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4. Text Messaging (SMS) Program

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If you opt in to receive text messages from Signature Outdoor Solutions:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of mobile information to any third party or affiliate is prohibited for purposes unrelated to providing you the requested service, with the exception of the aggregators and providers necessary to deliver the text messages (e.g., our SMS platform provider).

• Message frequency may vary. Message and data rates may apply.

• You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.

• For more information, contact us at 859-689-3335 or info@signatureoutdoorsolutions.com.

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5. We Do Not Sell or Share Your Personal Information

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Signature Outdoor Solutions does not sell, rent, or share your personal information — including your name, phone number, email address, or mobile opt-in data — with third parties for their own marketing or promotional purposes.

We may share information only in the following limited circumstances:

• With service providers who perform functions on our behalf (e.g., SMS/email delivery platforms, scheduling software, payment processors), and only as necessary for them to provide that service

• When required by law, subpoena, or legal process

• To protect the rights, property, or safety of Signature Outdoor Solutions, our customers, or others

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6. Cookies and Website Analytics

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Our website may use cookies and similar tracking technologies to improve site functionality and understand how visitors use our site. You can control cookie preferences through your browser settings.

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7. Data Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.

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8. Your Choices

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• Email: You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

• SMS: You may opt out of text messages at any time by replying STOP.

• General: You may contact us at any time to request that we update, correct, or delete your personal information, subject to any legal recordkeeping requirements.

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9. Children's Privacy

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Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

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11. Contact Us

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If you have questions about this Privacy Policy or how your information is handled, contact us at:

Signature Outdoor Solutions 7870 Foundation Dr, Florence, Ky 859-689-3335 info@signatureoutdoorsolution.com www.signatureoutdoorsolutions.com